Politique de remboursement
Last Updated: August 29, 2026
We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.
30-Day Returns
Customers may request a return within 30 days after the order has been delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging when applicable.
- Include all original accessories, parts, and documentation when applicable.
- Not be damaged due to misuse, improper handling, or normal wear and tear.
Some products may be excluded from our return policy due to their nature.
Non-Returnable Items
Certain products may not be eligible for return, including products that are:
- Personalized or made specifically for the customer.
- Opened or used when health, hygiene, or safety considerations apply.
- Damaged after delivery due to misuse or improper handling.
- Clearly identified as non-returnable on the product page.
If a product has specific return restrictions, those restrictions will be disclosed on the applicable product page.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and the issue.
We will review your request and provide instructions for the next steps.
How to Request a Return
Before sending any product back, please contact us at meimingyun@gmail.com.
Do not send a return to an address without receiving return instructions from our support team first.
Once your return request has been approved, we will provide the appropriate return instructions.
Return Shipping Costs
For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.
If the item is defective, damaged upon arrival, or we sent the wrong product, we will review the situation and determine the appropriate return or replacement solution.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Refund Amount
Approved refunds generally cover the purchase price of the returned eligible item.
Original shipping charges, if any, may not be refundable unless otherwise required by applicable law or the issue was caused by an error on our part.
Exchanges
We do not guarantee direct exchanges for all products. Depending on availability and the circumstances of the request, we may offer a replacement, refund, or another appropriate solution.
Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Email: meimingyun@gmail.com
Please include your order number so we can assist you as quickly as possible.
